Our managed service option provides a turnkey solution that takes safety to a new level and ensures customers are equipped with garments that are fit-for-purpose at all times. The service covers all aspects of testing, sizing, fitting and supplying personnel with the correct garments. Throughout the service life of each item of clothing we take care of its laundry, maintenance and repair. We provide a local stock holding facility to ensure safety clothing can be supplied quickly and if required we offer a rapid response service with a 24/7 emergency hotline.

 

ExtraServe Ballyclare logo - Ballyclare Limited

With our tried and tested IT system we can provide RFID track and trace facilities over the full life of a garment. All this data is accessible to our customers through our ‘ExtraServe’ online system that enables self-management of accounts and PPE requirements. ExtraServe is securely linked with the Ballyclare IT infrastructure giving customers the ability to access up to date information as well as providing a direct link to our support team.

TRUST THE TEAM

We maintain the exacting quality control and product management procedures that allow every garment to be tracked and traced and finally decommissioned. Find out more by watching our short film about the managed service we provide to fire and rescue services across the UK.


 

HOW OUR MANAGED SERVICE WORKS

1. SPECIFICATION

Agreeing a product specification is the first stage and only happens after in-depth consultation with each client. Ballyclare then sources materials to specification and conducts field tests to determine fitness for purpose.

2. MANUFACTURE

Safety in extreme conditions demands critical quality control procedures and manufacturing disciplines. Ballyclare excels with this requirement.

 

3. MADE-TO-MEASURE

Ballyclare’s managed service is a bespoke service. Each user is individually measured for each item of safety clothing and PPE equipment. This guarantees a completely fitted service.

4. PERSONAL SERVICE

For each user Ballyclare creates a personal pack within its warehouse to ensure that each wearer receives a complete set of fitted items.

 

5. WAREHOUSING

Ballyclare’s logistical operation includes state-of-the-art storage and distribution is available using its own vehicles.

 

6. TRACKING

Each and every item of PPE is barcoded. This provides a complete audit trail throughout its life in line with European Health and Safety Directives. The in-service support programme enables Ballyclare to monitor the on-going performance of products in the field.

7. LAUNDERING

Ballyclare’s managed service also includes the collection and laundering of soiled clothing.

 

8. INSPECTION

Each item is subjected to a multi-point inspection plan before being assessed as suitable for continued service.

 

9. REDELIVERY

After all safety checks and repairs are completed, Ballyclare returns the garments back for use to each individual wearer.

 

10. QUALITY CONTROL

Stringent quality control measures are in place to guarantee life-long performance and items are inspected before they leave the manufacturing facility. Ballyclare is fully accredited with Article 11b for the manufacture of complex PPE.

Ballyclare holds the Royal Warrant for the supply of Specialist Fire Protective Clothing By Appointment to Her Majesty The Queen through supplying firefighting suits to the Windsor Castle Fire Service.

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