Delivery & Returns


Free Standard UK Delivery for orders over £75, otherwise, UK delivery is £3.95. Estimated delivery is within 7 working days. 

Free Standard UK Delivery for non-mainland UK orders over £150, otherwise, non-mainland UK delivery is £5.95. Estimated delivery is within 7 working days.

We currently only accept online orders from the UK.

UK orders placed via email on will incur a delivery charge of £8.95.

Orders from the Netherlands can be placed via email and will incur a delivery charge dependant on order size and delivery location.


In order to process a return of all or part of your order, please click here and complete the online form using the steps below:

1. Complete the online form with your despatch number, address and email address

2. Select a return method

3. Print your personal return label and attach it your parcel

4. Complete the return section of your delivery note and included it within your parcel

5. Your parcel is now ready to be returned at your nearest drop-off point.

If you have any queries, please contact our Customer Service team on or 0844 493 2808 (UK only number) or +44 (0)161 412 0000.

Your returned item(s) will be processed as soon as possible by Ballyclare and within 7 days from when we received the item(s). Currently returns processing times will be longer due to the requirement to quarantine any returned items for 48 hours before they can be processed.

Ballyclare will only compensate you for the return delivery charges if the item(s) is faulty or if it has been delivered to you by mistake. Special measures and garments which have been personalised unfortunately cannot be returned.

For more information see our Terms & Conditions.